Refund Policy

1. Overview

At Blue Valley Farm, we are committed to providing high-quality farm equipment repair services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Service Satisfaction Policy

We stand behind the quality of our work and strive to meet or exceed customer expectations. If you are not satisfied with our services, we encourage you to contact us immediately so we can address your concerns and work toward a satisfactory resolution.

3. Refund Eligibility

3.1 Eligible Circumstances

Refunds may be considered in the following situations:

• Services were not performed as agreed upon in the written estimate
• Work performed does not meet industry standards
• Significant delays caused by our negligence (not including parts availability or weather)
• Billing errors or duplicate charges
• Services cancelled before work begins (subject to cancellation policy)

3.2 Non-Eligible Circumstances

Refunds will not be provided in the following situations:

• Services completed according to agreed specifications
• Customer dissatisfaction with equipment performance due to age or wear
• Additional problems discovered during repair that were not part of the original diagnosis
• Delays due to parts availability, weather conditions, or customer unavailability
• Emergency service calls where technicians have been dispatched
• Diagnostic fees when problems are accurately identified

4. Partial Refunds

In some cases, partial refunds may be appropriate when services are partially completed or when specific aspects of the work do not meet agreed standards. Partial refunds will be calculated based on the value of work completed satisfactorily versus the total service cost.

5. Parts and Materials

5.1 New Parts

New parts may be returned for refund if they are unused, in original packaging, and returned within 30 days of purchase. A 15% restocking fee may apply to special-order parts.

5.2 Used and Rebuilt Parts

Used and rebuilt parts are generally not eligible for refund unless they fail to meet warranty specifications. All used parts sales are final unless covered under our limited warranty.

5.3 Custom or Special Order Parts

Parts ordered specifically for your equipment that cannot be returned to suppliers are not eligible for refund unless they are defective or incorrect for the specified application.

6. Refund Request Process

6.1 Initial Contact

Refund requests must be submitted in writing within 30 days of service completion. Contact us by phone at (410) 836-1720 or email at ayleendouglas@bvfarmequipfix.com to initiate the process.

6.2 Required Information

Your refund request should include:

• Invoice number and service date
• Detailed description of the issue
• Supporting documentation or evidence
• Preferred resolution (full refund, partial refund, or service correction)

6.3 Review Process

We will review your request within 5 business days and may require inspection of the equipment or work performed. Our team will work with you to understand the issue and determine the appropriate resolution.

7. Refund Processing

7.1 Approved Refunds

Approved refunds will be processed within 10 business days of approval. Refunds will be issued using the original payment method when possible.

7.2 Processing Time

Credit card refunds typically appear within 3-5 business days, while check refunds may take 7-10 business days to process and mail.

8. Alternative Resolutions

Before processing refunds, we may offer alternative resolutions including:

• Corrective service at no additional charge
• Service credit for future repairs
• Replacement parts or materials
• Extended warranty coverage

9. Warranty Claims

Issues covered under our service warranty should be reported as warranty claims rather than refund requests. Warranty service is provided at no charge and includes correction of defects in workmanship within the warranty period.

10. Dispute Resolution

If you are not satisfied with our refund decision, we encourage further discussion to reach a mutually acceptable resolution. Unresolved disputes may be subject to mediation or arbitration as outlined in our Terms of Service.

11. Emergency Services

Emergency service calls are not eligible for refund once technicians have been dispatched, regardless of whether repairs are completed. This policy covers the cost of emergency response, travel time, and initial diagnosis.

12. Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our business practices or legal requirements. Updated policies will be posted on our website with the revision date.

13. Contact Information

For refund requests or questions about this policy, please contact us: